Shipping and Returns

SHIPPING

Our store ships worldwide and you can enjoy insured shipping on every order.

Estimated Delivery Time is 7-30 business days. It usually takes around 14 days to US. We provide tracking numbers (trackable via USPS) where possible.

Please Note: For free giveaway promotions our products are shipped from our international warehouse and can take up to 45-60 days to arrive.

We offer you the best buyer protection and customer satisfaction warranty. If there are any issues with your order we will be more than willing to help you out. You can buy with confidence, thousands of happy customers can’t be wrong!

Our delivery time can differ based on items purchased and city of destination but our products are usually delivered fast and efficiently.

The delivery time mentioned above does not include order processing time that usually varies from 1-3 days.

DUTIES

Some countries may charge import duties or other random fees. Sorry, we have no control over this and it’s your responsibility to pay for any fees. We value your package at the accurate amount you paid for the item through our website.

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mathomsolutions@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at myvirtualcigar@gmail.com and send your item to: 3016 Williamsburg Drive, Lincoln, NE, 68516, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to: 3016 Williamsburg Drive, Lincoln, NE, 68516, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.